Ec777 Privacy Policy — How We Keep Your Information Safe

Ec777 believes that every user's privacy is a fundamental right. When we collect your information, our sole purpose is to make your gaming experience safer and more enjoyable. We never misuse your data or sell it to third parties for commercial gain.

This Privacy Policy ("Policy") applies to the ec777 platform and all users of its services. It should be read alongside our Terms and Conditions. In this policy, we clearly set out:

• What types of information we collect and why.
• How collected information is processed and stored.
• The circumstances under which information may be shared with third parties.
• What rights you hold over your information.
• How we keep your information safe.

Ec777 collects certain information to provide you with the best possible service. This information is gathered in several ways — directly from you, automatically through your use of the platform, and via third parties.

In addition to the above, we may also collect information shared with our customer support team, participation details from promotional activities, and your browsing behavior on the website (such as which pages you visited and for how long).

Ec777 uses collected information only for specific, legitimate purposes. We never use your data for any other purpose without your consent. The main reasons we use your information are detailed below:

• For account creation, verification, and management — information provided at registration is used to confirm account identity.
• Processing financial transactions — payment information is used to securely complete deposits and withdrawals.
• Customer support — your data is used to properly respond to your complaints and inquiries.
• Fraud prevention and security — device and behavioral data are analyzed to detect suspicious activity.
• Completing the KYC (Know Your Customer) process — identity information is used to meet legal compliance requirements.
• Personalized gaming experience — game suggestions and bonus offers are tailored to your preferences.
• Sending relevant promotional messages — offers and updates are shared only with your consent.
• Fulfilling legal obligations — specific information is used to meet the requirements of regulatory bodies.
• Platform improvement — user behavior is analyzed to enhance the quality of our services.

Ec777 does not generally share your personal information with third parties. However, in certain limited circumstances, sharing some data may be legally required or essential to delivering our services.

• Service Provider Partners: Payment gateways, KYC verification services, and cloud hosting providers — who deliver specific services on our behalf.
• Legal authorities: Sharing information with regulatory authorities in response to court orders, government investigations, or other legal obligations.
• Fraud Prevention Agency: Sharing specific data to assist in investigations of money laundering or financial crimes.
• Business Transfer: In the event of a company merger or acquisition — however, the privacy policy will remain in effect.

In each of the above cases, we share only the minimum necessary information. We have strict data processing agreements in place with all our service partners, governing how they may handle your data.

Ec777 uses cookies and similar tracking technologies on its website and applications. Cookies are small data files stored on your device that help the website remember your preferences.

• Essential cookies: For maintaining login sessions and ensuring security — the site cannot function properly without these.
• Functional cookies: Used to remember language preferences, theme settings, and game preferences.
• Analytics Cookies: To understand which parts of the site users visit most — this helps improve the quality of our services.
• Performance Cookies: Used to measure page loading speed and identify technical issues.

You can control or delete cookies at any time through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on the site.

Ec777 uses advanced technology and processes to protect your information. Our security infrastructure operates across multiple layers, keeping your data safe from unauthorized access.

• 256-bit SSL/TLS Encryption — all data transfers occur over fully encrypted channels.
• Database secured with AES-256 encryption — all stored data is kept in encrypted form.
• Two-factor authentication (2FA) — an additional layer of security for your account.
• Regular security audits and penetration testing — conducted by third-party experts.
• 24/7 Security Monitoring — suspicious activity is detected and flagged in real time.
• Data access controls — only authorized personnel can access specific data.
• Data backup and recovery plan — regular backups are maintained to prevent data loss.

Ec777 does not retain your information longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Account information: For the duration of the active account and up to 5 years after closure.
• Financial transaction records: Up to 7 years as required by legal obligations.
• Customer Service Contact: Up to 2 years after resolution.
• Cookie data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.
• KYC documents: Minimum 5 years from the date of submission.

Once the retention period expires, data is securely deleted or anonymized so that no individual can be identified.

At ec777, you have a number of important rights over your personal information. We are always committed to respecting those rights.

Ec777 strictly prohibits anyone under 18 from using the platform. We do not knowingly collect any information from minors.

• Age verification during registration is mandatory.
• Age-related documents are verified as part of the KYC process.
• If we have inadvertently collected data from a minor, it will be deleted immediately.
• If a parent or guardian suspects their child is using ec777, please contact us immediately.

Ec777 relies on a number of trusted third-party service providers to operate the platform. These services are essential to maintaining the quality of our platform.

• Payment Processor: Mobile Banking, Nagad, Rocket — for processing financial transactions.
• KYC verification services: Licensed services are used to verify identity and age.
• Cloud Infrastructure: For secure data storage and server management.
• Analytics services: To improve site performance and enhance the user experience.
• Customer Service Software: For live chat and support ticket management.

Every third-party service provider is bound by a strict data processing agreement with us. They may only use data for specified purposes and in accordance with our instructions.

Ec777 may update this privacy policy from time to time. Changes may arise due to legal requirements, new technologies, or improvements to our services.

• You will be notified via email or an on-platform notice whenever significant changes are made.
• The date of the latest update will always be indicated at the top of the policy.
• Continued use of ec777 after any changes will be considered acceptance of the updated policy.
• If you object to the changes, please contact customer support to close your account.

For any privacy-related questions, requests, or complaints, please reach out to our dedicated data protection team. We take every request seriously.

• An initial response will be provided within 7 business days of receiving your request.
• Complex requests will receive a final resolution within a maximum of 30 days.
• Including your account ID and full details in your email helps us resolve your issue faster.